Last Monday I learned that Sprint is going to be adjusting their administrative fees again, meaning that subscribers desperate to jump ship can use this as an excuse to waive their ETF.
You may be surprised to learn that I was not among the desperate (this time). My 2 years is up come December, and I didn’t feel like arguing this with a Sprint rep, something I’ve tried before to no avail. But the article did pique my curiosity – when would my contract lapse, exactly?
So I logged on to Sprint’s customer service chat to find out:
Andy: I need to know when my contract expires.
[Rep]: I am showing your contract will expire on 12/17/08.
Andy: Okay – so is 12/17 the earliest I can close my account (I am planning on moving to a different carrier)
Andy: (without an ETF, I mean)
[Rep]:I am showing you will not have an ETF from this day forward.
Wait, what?
Andy: From 12/17?
Andy: Or from today?
[Rep]: From today on, you will not have an early termination fee.
So for whatever reason, my contract expired a month early. Which is why, since last Monday, I’ve been glued to my new iPhone 3G.
My final Sprint bill was for $4.04.
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