First, their response:

Dear Mr. Laub,

Thank you for contacting Cellular One. I apologize for the way your were treated by our sales representatives and that you were not informed about our GSM promotions. A copy of your email will be forwarded to the Wausau store manager for review.

As you are porting your number out to Sprint, your service will cancel after the port has been completed. Any applicable early termination fees will be applied to your final bill. We are sorry to lose you as a customer.

And mine:

I appreciate your timely response. I am genuinely not trying to be unreasonable, and I appreciate that you’re forwarding the information to a local authority.

I am aware for the termination fees, and although at this point I don’t see myself switching back, we’ll see how everything is in two years.

Thanks again,

Andy